Please Note: La Looma reserves the right to change or modify these Terms of Service at any time.

Ordering

Orders can be placed by Internet, but they can also be made by phone, if you prefer. And of course you can come and visit us at our BM Store at St Bruno de Montarville on the south shore of Montreal.

Payments

Please Note: All our prices are in Canadian dollars, and does not include taxes and transport

Because our top priorities are your security and your comfort, La Looma offers two secure forms of payment. For internet orders, we have chosen the most universally recognized partners, both for its security and its reliability.

The two options available to you are:

Certified cheque or money order: Your order is held for (a maximum of) 7 days and will be processed on reception of your cheque or money order.
Credit card (Visa, Mastercard, American Express)

Paypal: simply enter your credit card number; it is not necessary to sign up for Paypal.

No banking or credit card information is stored on the lalooma.ca site
When ordering by phone, you can also pay with your credit card

Delivery

Your order will be processed and dispatched to you between 24 and 48 hours after your payment is processed. Depending on the availability of some goods, we will notify you immediately in the case of any additional delays.

Delivery times will vary depending on the destination. Postal delivery normally takes 2 to 5 working days in Canada and the United States, and 4 to 8 working days for Europe if you choose Air option. If requested, we can forward you the postal tracking number so that you can track your order. La Looma is not responsible for any delays in delivery.

You can also opt for express delivery. The price for this option is available on request.

Shipping Costs

For Canada:

• Between 0 and $75: $10.99 CAD
• $100 and more: FREE SHIPPING
• Fuel charges is included

For Europe, United States and the rest of the world: please contact us directly.

The promotional code for free shipping is valid only for Canada and not valid for remote locations with the following postcodes:

A0A - A0Z / A10 - A9Z / G0G / G4T / R0B / V0C / V0I - V0M / V0O - V0Z / X0A - Y9Z

For these areas, a transportation fee can be added to your bill in addition to our usual transport costs.

For all destinations a supplement can be added to the transport costs for goods with weight and/or higher dimensions. Same for some particular items like Ma Fabrique à histoires

The Honest company diapers are excluded from any special or promotion, and an extra shipping fees will be added to your shopping cart (3$ per box).

Although the promotional code for free shipping is only valid for regular prices items, you can for sure add some discounted items to your order, once the minimum of CAD 100 is reached.

Quality Control of the Delivery

If, at the time of delivery, the packaging is damaged, torn, or opened, you must verify the state of the contents. If your order is damaged, you must refuse the parcel and make a note on the delivery form. If no note or complaint is made when the parcel is received, we will unfortunately not be able to provide any refund.

Exchanges and Returns

You have 7 days, afters reception of your order, to return any product that does not fit, is not appropriate for you (excluding books, face masks, Medela), or does not conform to your order. The product must be returned in its original packaging, without having been used nor washed, and in perfect condition. All shipping costs are your responsibility. and the refund will be made once the product has been received and is ready to be returned to our shelves. If you had benefited from free delivery, and once your return is made, the amount of the initial order falls below $75 before taxes, then the amount of the initial transport will be deducted from the refund 

Privacy

La Looma does all it can to protect your privacy. We do not share, exchange, or sell any customer information at any time.

We add all new customers to our monthly newsletter because we like to remain in contact with you and to keep you informed of our latest news. However, if you do not want to be added to the mailing list, or wish to be removed, contact us by email and we will immediately make the necessary changes. 

Price Guarantee

La Looma reserves the right to modify its prices at any time, but we will attempt to respect the price listed at the time of your order.

Sending Gifts

If you would like to send a gift, we can mail the order directly to this special person. If that is the case, specify that this is a gift when placing your order, specify the complete mailing address of the recipient, and add any personal message you would like added to the gift. The gift will be sent without price or tags.

For an additional $3 cost per item, we can beautifully wrap the gift for you.

Gift Certificates

Gift certificates are available. You can choose any amount, in multiples of $10 CAD. As soon as your order has been sent, you will receive automatically a code to use for the gift certificate.